Support & Contact
Contact us: contact@bzotech.com
We aim to reply within a few business days. Please don’t send sensitive information or photos — we can’t see your chats and don’t need them to help.
Common questions
How do I start a chat?
Open IncogSnap and tap Create Room, then choose the room type — 2 people (default) or Group (up to 6 people). Share the 6-digit code (for example 839-204), QR code or invite link with a friend you know. When they join, you’re connected directly.
How do I view a photo or message?
Received messages and photos are hidden by default. Press and hold the screen to reveal them — when you let go they’re hidden again. Photos and video can be viewed only once.
How do group rooms and video calls work?
A group room holds up to 6 people and the header shows how many are online (for example “4/6”). Each pair of devices has its own encrypted connection, so people joining or leaving doesn’t disconnect the rest. Video calls are available in 2-person rooms, and video clips can be up to 15 seconds.
How do I join a friend’s room?
Tap Join Room and enter the 6-digit code, scan the QR code, or open the invite link you received (it looks like incogsnap.com/join/839204). If the app is installed, it opens and fills in the code for you.
Can I chat with people I don’t know?
No. IncogSnap is not a random or anonymous chat app. There is no search, matching or public room. You can only join a room if someone you know gives you its private code, QR code or link, and you should only share your own codes with people you trust.
Who can use IncogSnap?
IncogSnap is for people aged 17 and over.
The invite link doesn’t open the app.
- Make sure IncogSnap is installed and up to date, then tap the link again.
- If the link opens in a browser, choose Open in App, or copy the 6-digit code and paste it into Join Room.
- Some in-app browsers block app links. Try opening the link in Chrome or Safari.
“Room expired” or the code doesn’t work.
A room closes automatically after 10 minutes if nobody joins, and codes work only once. Ask your friend to create a new room and send a fresh code.
We can’t connect.
Both phones need an internet connection. Try switching between Wi-Fi and mobile data, or turn off any VPN, then create a new room. Some restrictive networks block direct connections.
I need to close everything right now.
Use Panic Exit (Settings → Panic Exit, or the shield icon in the chat header). It instantly wipes the current room’s data and disconnects; the other people in the room are notified and their copies are wiped too.
Where did my messages and photos go?
They’re gone by design. IncogSnap doesn’t keep chat history, and we can’t recover deleted messages or photos.
How do I set up Gemini AI?
Open Settings → Gemini AI and follow the three steps to get a free API key from Google AI Studio, then paste it in and tap Verify. The key is stored encrypted on your device.
How do I remove my data?
Report abuse or a safety concern
If someone uses IncogSnap to harass or harm you or others, or you encounter content involving the exploitation of children, please report it:
- In the app: open Report a problem and describe what happened. The report includes details such as the time and room code.
- By email: write to contact@bzotech.com with the subject “Report”.
Because chats are end-to-end encrypted and stored only on devices, we can’t read them — so please include what happened, the approximate date and time, the room code, and if you can, screenshots from your own device. If someone is in immediate danger, contact your local emergency services. See our Child Safety Standards.